Refund & Returns Policy

Introduction

At Province Flowers Eden, operated by Stepan Alexandr Bulushev (“we”, “us”, or “our”), we strive to ensure that you are completely satisfied with your purchase. Our Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and requesting refunds. By making a purchase on our website, you agree to the terms of this policy.

Return and Refund Conditions

Due to the perishable nature of our products, we have specific conditions and timeframes for returns and refunds:

  1. Eligibility for Returns and Refunds:
    • Only fresh flower bouquets are eligible for returns and refunds.
    • Refund requests must be made within 24 hours of delivery.
  2. Non-Eligible Products:
    • Digital products, customized orders, and any other non-perishable items are not eligible for returns or refunds.

Initiating a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact Customer Support:
    • Email us at [email protected] within 24 hours of receiving your order.
    • Provide your order number, a description of the issue, and photos of the bouquet if it arrived damaged or defective.
  2. Return Authorization:
    • Once we receive your request, our customer support team will review it and, if approved, will provide you with a Return Authorization (RA) number and further instructions.
  3. Return Process:
    • Follow the instructions provided by our customer support team to return the bouquet if necessary.
    • Returns must be shipped back to us within 48 hours of receiving the RA number.

Fees and Costs

  1. Return Shipping Costs:
    • If the return is due to an error on our part (e.g., incorrect or defective product), we will cover the return shipping costs.
    • For all other returns, the customer is responsible for return shipping costs.
  2. Restocking Fees:
    • We do not charge any restocking fees for returns.

Refund Process

  1. Inspection and Approval:
    • Once we receive the returned bouquet, we will inspect it to ensure it meets our return conditions.
    • If the return is approved, we will process your refund within 7 business days.
  2. Refund Method:
    • Refunds will be issued to the original payment method used for the purchase.
    • Depending on your bank or credit card issuer, it may take additional time for the refund to be reflected in your account.

Contact Information

If you have any questions or need further assistance with returns and refunds, please contact our customer support team:

Email: [email protected]
Address: 19333 Collins Ave

We are committed to providing excellent customer service and ensuring your satisfaction with our products.

Policy Updates

We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date.

Effective Date: July 20, 2024

By making a purchase on provinceflowerseden.com, you acknowledge and agree to this Refunds and Returns Policy. If you do not agree, please refrain from making a purchase.